Return, Refund & Cancellation Policy

Overview

At Proximworld, we strive to deliver high-quality power electronics and industrial solutions. Due to the technical nature of our products (such as DC-DC converters, SMPS, inverters, and customized solutions), our return and refund policy is structured to ensure fairness, quality control, and customer satisfaction.

Order Cancellation

• Orders can be cancelled before dispatch/shipment only
• Once the order is shipped, cancellation will not be accepted
• For cancellation requests, contact us immediately through our website

Returns Policy

Eligible for Return

You may request a return within 7 days of delivery only if:

• Product is damaged, defective, or not working
• Wrong product has been delivered
• Product is not as per confirmed specifications

Return Conditions

To be eligible for a return:

• Product must be unused and uninstalled
• Must be in original packaging with all accessories
• Must include invoice/proof of purchase
• Return request must be approved before sending the product

Non-Returnable Products

Due to the nature of industrial electronics, the following are not eligible for return:

• Customized or made-to-order products
• Used, installed, or modified products
• Products damaged due to misuse, improper installation, or external factors
• Bulk or project-based orders
• Clearance or special pricing items

Replacement Policy

• Defective or damaged products will be replaced after inspection
• Replacement is subject to availability of stock
• If replacement is not available, alternative solution or refund may be offered

Refund Policy

• Refunds are processed only if:
  • Product is defective and cannot be replaced
  • Order is cancelled before dispatch

Refund Process:

• Refund will be issued to the original payment method
• Processing time: 7–10 business days after approval
• Shipping charges (if applicable) are non-refundable unless due to our error

Return Shipping

• If the issue is due to our fault (defective/wrong product) → we bear return shipping
• If return is due to customer reason → customer bears shipping cost

Warranty Support

Most of our products are covered under manufacturer warranty (if applicable).

For warranty claims:

• Contact us with product details
• Provide issue description with images/videos
• Our technical team will assist with repair/replacement

Return Process

To initiate a return:

1. Contact us via website/contact page
2. Share:
   • Order details
   • Product issue
   • Photos/videos (if applicable)
3. Wait for approval before sending product

Important Notes

• Returns without approval may be rejected
• Products must be packed securely to avoid transit damage
• Proximworld reserves the right to inspect and approve returns

Contact Us

For any return, refund, or support queries, please contact us via:
👉 https://proximworld.org/

Policy Updates

Proximworld reserves the right to update this policy at any time without prior notice.